Good day, we are glad to see you on the pages of our portal dedicated to the services of Sberbank of Russia. Today we would like to tell you in detail about the reasons for which your account at Sberbank Business Online can be blocked and what actions you need to take to unlock it.

It is believed that Sberbank Business Online system is one of the most reliable. But like any other system, it is not fenced off from errors. When entering data, that is, the username and password, the client may experience certain difficulties. For example, a window pops up informing you that your account has been suspended. What should be done in such cases and where to turn when this kind of problem occurs?

By the way, I would like to step back a little from the topic of the article and tell you about the 24Finance micro loans service.

This service will allow you to quickly and without delay, online, take a loan from 2000r to 15000 rubles, for a period of up to a month inclusive.

A very profitable and quick solution for those cases when you urgently need money, and another week before your salary! Well, now back to our topic.

Let's first deal with the possible causes of blocking, there are only a few:

• The Sberbank system has a certain number of attempts to enter an incorrect username and / or password. That is, if the password is entered incorrectly (and repeatedly), the account is automatically blocked.
• Your account may be blocked at the request of another client authorized in the system. Most often this is the bosses or leadership.
• When your organization is removed from service, the account is also blocked.

There are other reasons for blocking your account, which you need to find out from tech support.

Most often, the client finds out about blocking his account when trying to log in. What if you find such a problem?

Unblocking an account in Sberbank Business Online

In order to unlock your account, you need to come to the office of Sberbank at the place of the account. There you will be given an application form for a new password. After filling out the application, you will receive your password, which you can immediately check upon arrival home.

Unfortunately, Sberbank Business Online does not have a quick form for password recovery via SMS. But if you look from the other side, it’s even good. Since Sberbank is a monetary system, therefore, the personal account should be well guarded by employees. And password recovery should not be too simple a procedure for attackers to not be able to exploit such a system gap.

We hope that we were able to fully answer all your questions and were able to help you learn about the reasons why you may be blocked from an account at Sberbank Business Online and what actions you need to take to unlock it. If you still have any questions about the services of Sberbank of Russia, look for answers to them on the pages of our portal.

mobilny-banking.ru

How to unlock yourself Sberbank Business Online without a statement

Sberbank is the brightest representative of a financial organization in the Russian Federation. His services are used by most of individuals. And also a considerable number of entrepreneurs are serviced in this bank, using the SSBOL system as the basis of financial activity in 2017. One of the questions of interest to the latter: how to unlock an account in Sberbank Business Online? And also what are the reasons for the blocking, since it most often occurs on the initiative of the bank itself, and not its client.

Possible reasons for blocking

The Internet banking system allows the client to fully control their accounts and conduct activities at any time of the day from any convenient place. Its main advantages are mobility and safety. It is for security reasons that most of the accounts occur. If the system displays a message that your account is blocked, the reasons may be the following.

See also: Sberbank Business Online

• Repeated attempts to enter the system using the wrong password will definitely lead to blocking. Similar actions can be considered as attempts to crack the system using a password guessing method. To avoid such consequences, it is better to contact support immediately if you understand that you cannot remember the correct password.
• An employee of an organization with access to the system can accidentally or knowingly block an account.

• If the service of a particular company in the bank is completed, the financial institution will automatically block the account.
• The reason for the blocking may be a suspicion of the bank that third parties gained access to the system.

The client is not notified about the lock being made, therefore, he learns about it at the most inopportune moment when he is trying to log in to do work. You can unlock the system by contacting a bank branch and writing a statement or calling customer support. But maybe you can try to do it yourself?

Self-unlocking Sberbank Business Online

How to unlock on your own Sberbank Business Online? This question was asked by every user who faced a similar situation. You can try to unlock the Sberbank-online individual service system on your own, with SBBOL this will not work. The increased degree of security will not allow to remove the lock from the account without the personal presence of the organization’s representative in the bank branch.

To unblock a profile in Sberbank Business Online, you need to come to a bank branch and write a corresponding application. In this case, the representative must have with him documents confirming his involvement in the organization and documentation on the company's accounts. This is necessary for the correct verification of the applicant.

Read also: Technical support Sberbank Business Online - phone

Moreover, no remote unlocking option is possible. In this situation, the help desk will not help. Even if the client turns to the operator, he will still offer to go to the department and turn to the manager of the financial organization. In this case, the manager will be able to report the reason why the account was blocked.

Precautionary measures

A lock can knock an entrepreneur out of the usual rut for several days.

This phenomenon can affect the efficiency of the process, since during the time required to unlock, some of the actions will have to be performed in the mode of personal presence in the bank branch.

It is impossible to influence the blocking caused by external factors, but those that provoke the user himself can be completely avoided.

• Be attentive to the registration process. It is better not to make mistakes in their typing, especially with regard to the password.
• The same recommendation applies to a one-time code received via SMS.
• If the login to the system from the second attempt failed, it is better to call the support service and consult with a specialist.

A business requires more attention than an individual. This is due to the large volumes of funds requiring protection. Therefore, blocking SBBOL is a more frequent phenomenon than blocking Sberbank-online. If annoying trouble has occurred with you, visit a bank branch. This is the only true solution to the problem.

sberbank-online.su

What should I do if my Sberbank online business account is blocked?

The Sberbank online service allows many employees to correctly and timely perform work. Here are just some unforeseen situations in which the Sberbank online business online system refuses to work. Probably, you have repeatedly encountered the problem of logging in. So on the Internet there are quite a few reviews that the system does not let people on their own page. At one point, a person logs in, but the password and data do not pass identification and the system says that the account is locked.

In order to find out what happened, it is worth contacting Sberbank's technical support by phone. A technical support specialist will find out what happened, it is also likely that this is a simple system failure, associated, for example, with weather conditions. If the operator himself cannot find out and eliminate the cause of such an unwanted message, then you should contact the bank branch directly. If you decide to come to the department, be sure to bring along documents proving your identity that confirm that you are the owner of this page.

When the technical support specialist of Sberbank checks all the data, you will have the opportunity to resume access, and most often the branch employee himself fixes the problems. But there are still problems much worse. The Online Business system may fail and for some time people will not be able to use it. If you need its functionality very urgently, then you can be offered to get a new card at the bank branch.

Of course, this is a little unpleasant, but still a way out of the situation. However, this is only for a while, during which the problem will be fixed and your account will be unlocked. Do not immediately panic and try to fix the situation as soon as possible. Understand, this is just an electronic system, which can also fail due to the activities of a large number of fraudsters who are not sitting idle. When working with the system, in order to exclude the blocking of access to your personal account, do not enter the password at random several times, from memory, since blocking can occur due to the operation of the password protection system.

In order for an authorized individual to have the right to represent the financial interests of the company in Sberbank PJSC, it is necessary to fill out a power of attorney from the legal entity giving the right to manage funds in the client’s accounts, receive information when contacting the bank’s territorial divisions, and represent the company’s interests on disputed issues.

Details on the form

A completed power of attorney form is a document that, according to the rules of the bank, allows you to delegate an authorized representative with the following powers on behalf of the organization:

Where to download the form

Sample fill

The power of attorney form of PJSC Sberbank for legal entities contains all the points necessary for filling. Compilation is carried out in accordance with the recommended form of the bank in writing. Notary certification is not required.

What information is indicated?

The power of attorney form contains the following basic information:

SMS informing

Other benefits

Mobility

Security

Flexibility

Video instruction for working with the system

We suggest you familiarize yourself with the system interface and the basic principles of its operation:

For the Video Instructions to work correctly, you need to install a flash player (flash-player).

Memos and instructions

If you selected the option of working in the Sberbank Business Online system using an electronic key and the USB Smart Card reader driver did not install automatically, then you can download the driver from the official Microsoft website.

For 32-bit operating systems (Windows 2000, Windows Server 2003, Windows XP), click here.

For 64-bit operating systems (64-bit operating system Windows XP 64-Bit Edition version 2003, Windows Server 2003), click here.

For the correct operation of the System, check the settings of your computer:

The value of the Hash function of the conflict resolver
64F6 1A57 7CDF 2B3F 85B6 4898 F24D 475F 075D 8310 F307 C6F3 877E CD2A 3A09 5730

Statements to Sberbank from legal entities

Sberbank is the largest Russian bank. It serves not only individuals, but also legal entities. The interaction between them can occur not only through the bank branch, but also remotely. Often you can meet questions about how to write statements to Sberbank from legal entities. To answer it as accurately as possible, special cases should be considered separately.

Application for replacing the token Sberbank Business Online

For the company and individual entrepreneurs to work with their accounts and counterparties, they often use the Sberbank Business Online system. After receiving the login and password for entering, the client needs to choose one of the following options for confirming the operations performed:

The second option is used by customers of Sberbank much more often, since it allows you to maximally protect your own account from unauthorized actions of other persons.

The number of tokens is determined by the number of users. Each one must have his own. This means that if 4 people work at the enterprise with the Sberbank Business Online system, then they first need to get 4 cryptographic keys in the servicing branch of Sberbank.

The token allows you to sign documents, fully work with your account.

In the presence of a token, the client can become a user of another very convenient system - E-invoicing. It makes it possible to conduct electronic document management at the enterprise. Through this system, you can send reports to the Federal Tax Service and other authorities.

Filling out an application for receiving or replacing a token

To become the owner of a digital certificate in USB format, you must send a corresponding application drawn up on a standard form to the Sberbank branch, which can be found in the annexes to the contract for connecting to the Sberbank Business Online system. The document is small, the following data is indicated in it:

In the end, signatures and transcripts of the head and chief accountant, as well as a seal, are mandatory.

On the second part of the document, an acceptance certificate is drawn up, which indicates the serial numbers and the cost of tokens.

In the event of loss or damage to keys, authorized persons must also contact the servicing branch of Sberbank.

Application for password change in Sberbank Business Online

To work with the platform, Sberbank Business Online client uses a personal account, which requires a login (identifier) \u200b\u200band password to enter. Working with this platform provides the ability to change the password if necessary. This may be required in a number of the following cases:

Available methods for changing the password in the system

There are several ways you can change your password. You can do this in the following order:

1. Complete the authorization procedure in the Sberbank Business Online system. Go to the settings section in the personal menu. There you need to click on the access and security point. Here, the system offers the client to change the existing privacy settings, change their identifier or password. In this case, it is necessary to choose a password change, enter the old password and come up with a new one by entering it in the appropriate field.
2. Contacting the service branch of Sberbank. This method is usually used in extreme cases or when it is impossible to remember the current password for your account. In this case, panic is not worth it. Bank specialists will quickly regain access to the account. To do this, you must fill out the appropriate application to change the password for a particular account, take your passport with you and go to the bank branch. You can contact any of the bank's branches, serving legal entities and entrepreneurs, including.

The application form is not large, it indicates the following data:

• name and legal address of the organization;
• TIN, PSRN and account number of the company;
• information about the authorized representative receiving new passwords (name and document, which is the basis for the issuance of data to this particular person);
• information about the account for which you need to replace the password (login, attached phone number, name).

At the end, the signature, seal and date of preparation of the document are affixed. Further, notes on acceptance of the application are made by a bank specialist.

Some Sberbank customers express their bewilderment at the need to contact a bank branch in such cases. It is impossible to restore access through a phone call because the service organization cares about the safety of information and money on the client’s accounts.

Application for closing a current account of Sberbank

Sometimes, for various reasons, legal entities and individual entrepreneurs have the need to close their current account with Sberbank. Some of them do not know in what order to act in this case.

The procedure for closing a current account by legal entities

For them, this procedure is more time-consuming than for private entrepreneurs. To act when closing your own account you need in the following sequence:

• Get rid of account balances. Available funds can be transferred to another bank account or cashed out, although in this case, good reason will be required for this.
• A small amount of funds must be left on the account, which will allow you to pay a commission to Sberbank for service.
• Next, you should get a bank statement on the movement of money in the account and information on the available balances.
• Fill out an application for closing a current account, having previously issued an appropriate order or protocol of the meeting within the company. The document requesting the closure of the account must indicate the reason for such a decision.
• You need to contact the branch of Sberbank that performed the service of the organization’s account.
• All debts to Sberbank are closed, including all kinds of commissions, monthly fees. A separate article is a fee for direct account closure.
• Only after that the bank will accept the application from the authorized person of the organization. It must be completed on the Sberbank form.
• The bank must receive a notice on account closure, which is subsequently provided to the local tax service by the organization itself.

Account closing procedure by private entrepreneurs

For an individual entrepreneur, closing a current account is much simpler and faster than for legal entities. It is enough for the client to find out information about the funds remaining in the account, fill out an appropriate application indicating the relevant details for which surpluses will be transferred (the difference between the balances and the commission).

Closing a current account is only possible if the individual entrepreneur has no debt to Sberbank. If everything is in order, the bank specialist will issue a corresponding notice, which must be referred to the tax service.

An application for closing an account can be filled out only by the entrepreneur himself or his authorized representative. Moreover, in the second case, this should be prescribed in the contract between the client and Sberbank.

Application for the issuance of a checkbook in Sberbank

The checkbook is the working tool of many entrepreneurs and legal entities. It allows you to conclude transactions in real time. Many apply to Sberbank for the design of a checkbook because of the convenience and ease of use.

There is a unified form of blank No. 896. It is used, including by Sberbank. The Bank reserves the right to make any adjustments to this form that do not contradict existing standards.

What must be indicated in the application for a checkbook?

The following mandatory details are in the application of any bank for the issue of a checkbook:

• the number of the current account from which the debiting funds will be debited;
• number of sheets in a book;
• name of organization to which funds will be debited.

Be sure to include a note in the application addressed to the bank about who will be responsible for keeping the checkbook. The data of the person in charge may also be indicated there.

Checkbook Procedure

Getting a checkbook at Sberbank is quite simple, you need to proceed as follows:

• Contact the bank with a written statement. If necessary, the organization’s employees will issue the client an application form for receiving a checkbook of the established form.
• When filling out an application, it is necessary to indicate the details of the organization, affix a certain seal and signatures of certain persons.
• Next, you need to make the necessary amount for using this service at the cash desk of a bank branch. It is better to check the price of the checkbook in advance with the operator or call the branch of Sberbank. Payment is made one-time, regardless of how long the checkbook will be used. Money can be provided in cash or debited the required amount from the account of the organization.
• After that, the checkbook will be open.

Before using this service, it is necessary to clarify the size of the limit for withdrawing money from the current account through checks without prior notice to the bank.

We must not forget that the checkbook is a full-fledged payment document, the operations of which are directly related to the current account of the company. Responsible persons must comply with the rules for keeping records.

You need to pay attention even to minor points. If the check is filled out incorrectly, you will have to draw up a new form of strict reporting, while the old one will be invalid. You cannot make any corrections in the check. Such paper automatically becomes unsuitable for admission to a branch of Sberbank.

The very procedure for registering a checkbook is quite simple and understandable. If you have difficulty completing the application, you can always ask for a sample and make notes in accordance with the example.

Sberbank: power of attorney form for legal entities, sample of filling in 2018

A power of attorney is a legal document that gives the right to an authorized person to represent the interests of the FL or an organization. In many transactions where the principal is not able to participate, actions on its behalf are entitled to be performed by the guarantor, including participating in banking operations. A sample of a power of attorney to Sberbank from a legal entity can be downloaded below in the appropriate paragraph and filled out independently or in the bank’s service office with the help of a manager. The filling rules will be described in the article.

For what purposes is applied

The power of attorney gives the representative of the legal entity or individual entrepreneur the following powers:

• Receipt of statements, statements on the current account.
• Cash withdrawal and deposit.
• Repayment of loan congestion.
• Opening deposits.
• Making loans.
• Preparation of applications for work within the framework of remote banking services, signing of relevant acts.
• Receiving, exchanging electronic keys.
• Submission of applications for certification of digital signature and encryption identifiers.

The sample of power of attorney approved by Sberbank is not mandatory; it can be compiled in free form with the details of both parties: the principal and the attorney. Then it is provided to the financial institution for approval and signing.

Written Authorization Procedure

For a document to have legal force, the following conditions must be met:

• presentation type - paper;
• presence of the date of signing and validity period (if the document is not notarized, the period cannot exceed three years, in the absence of a specific date it is equal to one calendar year), otherwise the power of attorney is invalidated;
• a list of operations permitted by the attorney, set out in a simple, understandable form;
• details of both parties (region of compilation, passport data, full name, checkpoint, TIN, legal address of the institution, place of permanent residence / registration of the authorized person).

The completed form is signed by the manager or person acting.

In 2018, according to the updated requirements for issuing a power of attorney, stamping by the organization and the chief accountant is not required. There is also no need to certify the document with a notary. But there are times when notarization and the presence of seals are required. It is better to check with a banking institution.

A written authorization can be issued for several employees or separately for each. The document may indicate the rights and competencies of each representative, depending on the instructions of the account holder.

Sample fill for legal entities

In order to simplify the procedure for processing a document, PJSC Sberbank created a power of attorney No. 332 for legal entities. A standard document contains the details of both parties, a list of powers, the type of financial transactions that a representative can perform on behalf of the principal.

It is permissible to indicate a specific bank branch where the authorized person is vested with the right to perform certain actions.



The power of attorney must contain the date of preparation, validity and signature of the principal and attorney. When filling out and signing the document, the personal presence of both parties is required.

If the written authorization is drawn up in any form, it is first checked for compliance with the established standards of Sberbank and Russian legislation, for the presence of the necessary details, dates, signatures. The procedure lasts no more than a day; for non-residents of the Russian Federation, the duration can be increased to 72 hours.

The following requirements are applied to an authorized person inscribed in a legal document:

• Age from 18 years.
• The presence of citizenship of the Russian Federation.

Other restrictions are not provided by the legislation.

Power of attorney to Sberbank from a legal entity, sample of 2018 (download)

This template can be filled out on your own or you can seek advice from a bank employee in the service office, but already for a fee. If in doubt, check the relevance of the template with a copy posted on the official website.

Additional types of powers of attorney for legal entities

In addition to written authorizations to manage a current account on behalf of a legal entity, the head can draw up a document that gives the attorney the right to open additional accounts, receive plastic payment instruments as the legal representative of the company.

There are two options for submitting a power of attorney:

• A document is drawn up in any form, signed by both parties, submitted to the bank.
• The template is drawn up directly at the Sberbank service office.

A separate line can indicate the impossibility of transferring the powers of an attorney to another person. This increases information security for legal entities. In this case, the responsibility for the actions performed will be assigned to one person.

Conclusion

A power of attorney for legal entities to represent their interests at Sberbank can be compiled in any form by downloading a ready-made template on our website or the official resource of the bank. Fill it out yourself or consult a specialist in the service office.

Whatever format is chosen, it is necessary to correctly fill in the details of the parties, indicate the date of compilation, the validity period and describe the rights of the authorized person as clearly as possible. The signatures of the principal and representative are required.

Separately, you can register the impossibility of transferring powers to another person. This measure helps to reduce the risk of fraud on the part of the attorney; he bears the whole burden of responsibility for the actions committed.

Sberbank power of attorney form for legal entities

In order to be able to represent the financial interests of the client, it is necessary to fill out a power of attorney of Sberbank for legal entities, you can download the sample of 2018 on the organization’s Internet resource in the section for business. Without this document, a representative of a business serviced by a financial company will not be able to access the necessary assets and complete the transaction by contacting a bank branch.

Sberbank Power of Attorney Sample for Legal Entities

The Sberbank power of attorney form for legal entities contains all the necessary items requiring filling. There is no need to certify the power of attorney at the notary, however, certain rules should be followed when filling out the document itself.

• Filling out the document based on the downloaded sample must be done in writing.
• Information on the period of validity of the document and the date on which it takes effect is mandatory. In the absence of a date of entry into force, the document will be invalidated, if the validity period is not specified, then by default it is set for a period of 1 year.
• In order for the power of attorney to have full legal force and allow the trustee to make full use of the available actions, it is necessary that the document contains the signature of the head of the enterprise or other employee who has the right to sign.
• Information on the proxy and the principal must be registered in the body of the power of attorney, and also contain a list of account operations available to the principal. The document can give the trustee different types of authority, up to the possibility of complete account management.

Since there is no unified form of the form for the power of attorney, when drawing up the document to Sberbank, the current sample for 2018 should be downloaded on the website of the financial institution or asked at the nearest branch. If there is a need to use a form of your own sample, then it must first be submitted to the bank for approval.

Powers and list of proxies

Filling out a power of attorney is a serious process, since any violation of the rules will lead to the fact that the document will be declared invalid.

It is worth noting that sometimes the company provides for the possibility of solving financial issues by several trusted employees. Since the document does not imply a delegation of authority to third parties, all involved representatives must be registered in the document, as well as the range of capabilities of each authorized person is indicated.

Financial actions available to the employee by proxy, in accordance with the rules of Sberbank.

• Obtaining a report on the movement of funds in the account of the organization.
• Conducting payment transactions based on generated orders and invoices.
• Repayment of debt obligations. Decorated at Sberbank.
• Direct execution of debt obligations (requires additional documents, including a decision of the council meeting and a decision on such a decision).
• Obtaining various kinds of certificates related to the process of servicing corporate accounts.
• Closing and opening additional accounts or deposits.

The trustee may be able to perform 1-2 of the above actions, as well as have a complete list of possibilities.

Power of Attorney for a Sberbank Bank Card sample

A client who is not able to personally visit a bank branch to receive a bank card can delegate this need to an authorized representative. However, in order for the financial institution to provide such an opportunity, it is necessary to provide a power of attorney.

A trust agreement drawn up between two individuals must be notarized, otherwise the bank will refuse to issue a card.

The body of the document must necessarily contain the data of the principal and the authorized person, as well as the powers vested in the latter. As a matter of fact, the structure of the document itself corresponds to the above form for legal entities, with one exception, it requires notarization.

If there is no opportunity to contact a notary, then you can come to the bank branch and fill out the form. It is worth noting that in this case both parties to the transaction should come to the bank, having an identity document with them. If this is not possible, then contacting a notary is inevitable

In case the password for login to Sberbank Business Online   has been lost, it is possible to change it yourself. Thus, you will define your own new password, which you will use to log in to the system during subsequent sessions.

Attention! The password can only be changed if you are not blocked at the initiative of the bank.

To change the password:

1. Know your system name (login).
2. Know the code word indicated in your customer profile.
3. Have access to a mobile phone.
4. Have access to the mailbox specified in your client profile.

To change the password, follow these steps:

1. On the login page for Sberbank Business Online, in the field User   enter your system name.
2. Click the link " Forgot your password?».
3. The login confirmation form will open.

   

4. In the empty field, enter the code shown in the image on the left.

   Note

5. Click the Restore button.
6. The system checks the correctness of the entered data. If you enter incorrect data, the system will display an error message, namely in the following cases:

   a. In case of incorrect login in the field User   (login not found in the system database) a corresponding error message will be provided and the continuation of the procedure for changing the password yourself becomes impossible. If necessary, start the password change procedure from the first step.

   b. In case of incorrect input of the picture code in the field Image Code   a corresponding error message will be provided and a new code for input will be displayed in the picture. Re-enter the code in this field and try to restore again.

   Attention!   If the number of attempts to enter the picture code is exhausted, an appropriate system message will be provided. In this case, the continuation of the password change procedure becomes impossible. If necessary, the password change procedure can be started again.

7. The Sberbank Business Online system checks for restrictions to continue the password change procedure. If there are restrictions, an appropriate error message will be provided, namely in the following cases (if at least one of the conditions is met):

   a. You are blocked at the initiative of the bank.

   b. Your profile does not have a code word and / or email address.

   In this case, the continuation of the password change procedure is not possible. Contact the bank branch.

8. An e-mail containing a link to change the password will be sent to the email address indicated in your profile. Log in to the mailbox and follow the link provided in the letter from the bank.

   Attention! If the validity of the link on which it is necessary to make the transition to change the password has expired, a corresponding system message will be provided, and the procedure for changing the password will become impossible. If necessary, the password change procedure can be started again.

9. A form for entering a code word will open.

   

10. In the Code word field, enter the word indicated in your profile as a code word. In the Code from image field, enter the code displayed in the image to the left.

    Note: If you cannot determine the code indicated in the picture, it is possible to change it by clicking on the Update button. This button is located to the right of the picture.

11. Click the Confirm button.
12. The system analyzes the correctness of the entered data. If the code word is entered incorrectly, the system will provide an appropriate error message. You must re-enter the code word and retry the confirmation.

    Attention!   If the number of attempts to enter a code word is exhausted, a corresponding system message will be provided. In this case, the completion of the password change procedure becomes impossible. If necessary, the password change procedure can be started again.

13. If you have activated the additional system protection service using the IMSI check, then your SIM card IMSI number will be checked for compliance with the number recorded in the database.
    • Upon successful verification of the IMSI number or in the absence of an additional system protection service connected using the IMSI check, the transition to the step is performed.
    • If the IMSI number is not verified, the corresponding system message will be provided and the password change procedure will not be possible. In this case:
      • If you have changed the SIM card, you must send an electronic Application to the Bank confirming the fact of changing the SIM card (see section “ Formation and sending to processing applications for confirmation of the fact of SIM-card change   "). This application must be signed by another signatory with the right of first or only signature, for which the verification of the IMSI number is successful. Also, the application can be executed and submitted in paper form at the Bank's servicing branch.
      • If you have not carried out a SIM-card change, you must contact the bank branch or Call center and report this fact.

      Note: To disable / activate the system’s additional protection service using IMSI verification or resetting a fixed IMSI number, you must contact the bank’s service branch with a corresponding application.

14. A one-time SMS password authentication form will open.

    

15. An SMS message with a one-time password will be sent to your mobile phone.

    Note: A one-time SMS password is required for your authentication. The user password for logging in at this stage does not change.

16. In field One time password   received by SMS enter the SMS password specified in the message from the bank.

    Attention!   If the SMS password has expired, an appropriate system message will be provided and the procedure for changing the password will not be possible. If necessary, the password change procedure can be started again.

17. Click the Restore button.
18. If the SMS password is entered incorrectly in the One-time password field received by SMS, the corresponding error message will be provided. You must re-enter the SMS password and try again to confirm.

    Attention!   If the number of attempts to enter the SMS password has been exhausted, a corresponding system message will be provided. In this case, the completion of the password change procedure becomes impossible. If necessary, the password change procedure can be started again.

19. A form for entering a new password for logging in will open.

    

20. In the New password field, enter the password with which you will log in to the system during subsequent sessions. In the Confirm field, enter this password again.
21. Click the Set button.
22. The system checks the correctness of the entered data. In case passwords entered in the fields New password   and the confirmationdo not match, a corresponding error message will be provided. In this case, re-enter the correct data and try to set the password again.

    Attention!   If the number of attempts to enter a password confirmation has been exhausted, a corresponding system message will be provided. In this case, the completion of the password change procedure becomes impossible. If necessary, the password change procedure can be started again.

23. The entered password will be saved and can be used for subsequent logins. At the same time, all users of the organization having the rights of the first or only signature will be sent SMS messages about the user's password recovery in the system.